Accounting System Support Specialist (m/f)
Referencia: JN -**************
Adicionado em **********
Sobre os nossos clientes
Our client is a large organization in Global Business Services industry. The company has a strong international presence, fostering a multicultural work environment.
Descriçao da oferta
The Accounting Specialist - System Support will be responsible for providing technical support and expertise to the accounting and finance department within the retail industry. This role requires a keen understanding of accounting systems and the ability to ensure their efficient operation.
Description
As a System Support Specialist, you'll play a vital role in ensuring our accounting platform works smoothly for local teams across the globe. You'll work side-by-side with process referents and client countries, guaranteeing quality, training and system reliability.
Provide first-line support to users via a ticketing system
Analyse issues and escalate complex ones to the Level 2 support team
Ensure data integrity and alert users about critical updates
Animate and engage the user community with relevant information
Support countries in the monthly closing and daily operations
Deliver regular training to keep local teams updated on functionalities
Identify risks or anomalies and alert the central team
Coordinate action plans with referents to improve accounting quality and satisfaction
Collaborate on transversal projects or side missions during the month
Continuously grow your knowledge of tools and processes
Profile
Your Profile
At least 2 years of accounting experience (ERP support/implementation is a plus)
Comfortable communicating in English (B1+ minimum)
Curious about data tools, automation and process optimisation
Problem-solver with a critical mindset
Strong communication and teamwork skills
Job Offer
Career progression nationally and internationally
Integration in a dynamic, informal team culture
Fixed + variable remuneration package
Annual individual salary review based on merit and potential
Permanent, full-time contract
Hybrid working model
Health and life insurance
O que procuramos
ERP support - Monthly Closing - Continuous Improvement - Process optimisation
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