About Boundless Life
Boundless Life is redefining the way families live, work, and learn by empowering them to embrace a nomadic lifestyle that fosters deeper connections and personal growth. We provide family-friendly accommodations, an innovative education system that travels with you, and vibrant communities of like-minded individuals. Our mission is to create immersive "live abroad" experiences that balance professional commitments with enriching personal development.
Since our founding in 2021, we've rapidly expanded to seven locations across Europe, Asia, and Latin America, bringing together over 140 team members from diverse backgrounds. Our growth reflects our commitment to transforming the experience economy and making a meaningful impact on how families integrate work, education, and exploration into their lives.
At Boundless Life, we believe in the power of community and the importance of a holistic approach to education. Our programs are designed to inspire curiosity, build resilience, and nurture a global perspective, preparing children for an ever-changing future.
The role
As a General Manager in Sintra, Portugal, you are the ultimate 'key holder' in time to your very own Boundless location. Your mission is to ensure families experience a memorable product and outstanding service is provided by all teams and at all times, while ensuring team members are engaged and productive.
This is a locally based role, as such you are required to live in Sintra city or close by.
During your day to day, you will cover the following areas:
Opening of the Location:
- Must have people management experience to lead the Operations team.
- Project management skills, in order to successfully accomplish opening goals including timings.
Business Operations
- Consistently achieve high guest satisfaction.
- Achieve high rebooking rates by creating memorable experiences and strong relationships with families.
- Find ways to increase revenue and manage expenses to ensure costs are within budget.
- Continually improve on check-in and check-out processes and ensure they run smoothly on location.
- Ensure the location is properly stocked with all the necessary supplies and equipment.
- Manage the property owner relationships.
- Ensure compliance with all location-applicable laws and practices and report all issues that arise or may cause a disruption to the business.
Partnerships & Contractors
- Establish local partnerships to support operations or to provide additional services to guests that will in turn maximise location's revenue and guest satisfaction.
- Hire local subcontractors and ensure they are delivering services according to contract.
- Lead procurement for the location and manage those relationships and costs.
Customer and Public Relations Management
- Interact with guests on a frequent basis to obtain feedback about their experiences on property and utilise guest/customer feedback to improve service delivery.
- Emphasise and hold team accountable for addressing service failures or potential service failures, and for developing innovative ways to exceed guest expectations.
- Establish presence in the market by actively promoting an exemplary property/brand image, involving oneself in the local community, and by developing strategic alliances with local officials, businesses, and customers.
Employee Relations
- Support the recruitment and selection process for open positions at the location.
- Create a cohesive and high-performance team that continuously strives for positive results and improvement.
- Coach the team by providing specific feedback and hold them accountable for performance.
- Ensure effective work processes, systems and teamwork are in place to maximise individual and overall property performance.
Your success will be measured by
1. High NPS and rebooking rate.
2. Team management and employee NPS.
3. Margins.
What's in it for you
- Fast-growing company, be part of the launch of this new location.
- A mission driven company and team.
- Potential to grow with the team as the company grows.
- Be part of creating a new lifestyle concept in the experience economy.
- Discounts to participate in Boundless Life cohorts in all locations.
About you
To be successful in this role you will need to follow a player-coach model, where you ensure you enable your team to be successful, while getting involved in the execution of the different areas.
- Excellent English & Portuguese communication skills, to interact with guests, property owners, and the local community.
- Live in Sintra or close by.
- Proven experience in hospitality management or operations, preferably in a high-end or boutique setting.
- Strong leadership skills with a background in building and managing high-performing teams.
- Demonstrated ability to manage budgets and optimize operational costs while enhancing guest satisfaction.
- Expertise in guest relations with a track record of creating memorable customer experiences.
- Experience in managing subcontractors and local partnerships, ensuring service quality and compliance with contracts.
- Familiarity with local laws and regulations related to hospitality operations.
- Strong problem-solving skills with the ability to handle operational challenges and ensure smooth processes.
- Open to travel if needed.
What's next?
- First call (30 min) with our Recruiter.
- Interview with the Head of Operations (60 min).
- Interview with the Head of People and Culture (60 min).
- Final check in with our CEO (30 min).
The process might change slightly as we go along, we will keep you posted at all times.
Want to know more about working at Boundless Life? Check out our story
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