The Views Baía, part of a leading hotel group in the Autonomous Region of Madeira, is looking for a Gastronomy Experience Manager, a strategic role that enhances the gastronomic experience and service excellence at the hotel and at the Michelin-starred Desarma restaurant. This position stems from a commitment to elevating gastronomy as one of the pillars of the brand, taking on a hybrid and cross-departmental role with a direct impact on the customer experience and the overall quality of the gastronomic service.ResponsibilitiesOverseeing the service at the Desarma restaurant, ensuring rigour, consistency and compliance with Michelin standards.Coordinating and monitoring events associated with Desarma, ensuring operational excellence.Being present at critical points in the hotel, acting as a visible reference for hospitality and precision.Accompany VIP guests and guests identified as 'Desarma', ensuring a differentiated experience.Serve as a link between the kitchen, dining room and reception, promoting effective communication and team synchronisation.Conduct ongoing training of teams, focusing on service culture, hospitality and attention to detail.Implement, monitor and update protocols of excellence, contributing to the constant evolution of the customer experience.Act as a gastronomic 'guest guardian,' ensuring that each customer enjoys a personalised and memorable Desarma experience.Required profileDegree in hospitality, tourism or related areas (valued).Experience in luxury environments, fine dining or Michelin contexts.Strong communication skills, empathy, interpersonal skills and presence.High emotional intelligence and attention to detail.Ability to work across multiple teams and departments.Structured, proactive profile, focused on excellence and continuous improvement.Fluency in English; proficiency in other languages is an advantage.What we offerIntegration into a solid, recognised and forward-looking hotel group.Placement in a sophisticated, inspiring and demanding environment.Opportunity to contribute directly to the gastronomic experience of a Michelin-starred establishment.Continuous training and opportunities for personal and professional growth.Contractual conditions adjusted to demonstrated experience.ApplicationsApplications should be sent to rh@theviewshotels.pt with the reference 'GEM_DESARMA'.Note: Applications received will be treated in accordance with the data protection policy in force at The Views Hotels. Only those who meet the requirements indicated will be contacted for the purposes of recruitment and selection for the process in question.