Job Title: Payment Recovery Specialist
Key Responsibilities
* Proactively engage with customers to resolve overdue balances via phone or written communication.
* Manage the collection process, including sending reminders, formal notices, and escalating issues to senior management when necessary.
* Maintain strong customer relationships to reduce disputes and ensure timely payments.
* Investigate and resolve payment disputes by collaborating with internal stakeholders (sales, customer service, legal).
* Accurately record customer contacts and billing information.
* Optimize collection processes to minimize credit risk and profit loss.
Requirements
* You must be proficient in Spanish (written and spoken at C2 level) and have a strong command of English for internal communication.
* At least 2 years of experience in Collections for Key Accounts & Agencies in the Digital Industry.
* Strong problem-solving abilities – efficient in identifying and resolving customer issues.
* Empathetic, resilient, and customer-centric – ability to demonstrate patience and professionalism.
Benefits
This role offers career growth and personal development opportunities. You will receive training, cutting-edge technologies, and ongoing support to succeed.
About 80% of our managers and leaders have been promoted from within. We offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
With our focus on employee growth, you can develop the skills and knowledge needed to excel in this field.