We are looking for anHelpdesk / Support Specialistfor aon-site role at Coimbra!This professional will have a primary focus ondeploymentsandsupportof our Client Helpdesk products withfocusonMicrosoft suite( Azure/Intune/O365/AD ).On your daily basis your assignments will be:Ensure all assigned requests are responded to and dealt with as per the client and customer standards.Process and close requests directly.Confirm all issues and requests are captured and closed via ticketing systemEscalates tickets to appropriate internal team memberEnsure knowledge transfer by documenting all relevant information.Actively monitor customer systems and services.Recommend upgrades and changes to customer systemsPerform RFC (request for change) for modifications and reboots.Ensure all customer requests are handled, documented and escalated.Ensure customer portals are updated with systems documentation.Qualifications & ExperiencePost-Secondary degree or diploma.2+ years of previous field support experienceworking in a technology/systems department directly supporting customers.Working experience ofMicrosoft 365(Exchange Online, Teams, SharePoint, OneDrive).Hands-on experience withMicrosoft Intunefor device management and endpoint configuration.Experience managing identities and access usingMicrosoft Entra ID( Azure AD ), including users, groups, roles, conditional access.Working knowledge ofMicrosoft Azure, including virtual machines, networking, and basic resource management.Soft skillsStrong written and communication skills.Strong interpersonal skills.Strong organizational and planning skills.Ability to assume responsibility for multiple concurrent issues, applying appropriate prioritization.Ability to work well with people from many different disciplines with varying technical abilities.Fluency inPortugueseismandatoryas well as English (professional).#J-18808-Ljbffr