At the forefront of customer service excellence, we seek a dedicated and multilingual specialist to join our team in Lisbon.
This pivotal role requires exceptional communication skills, cultural competence, and a passion for delivering world-class support to passengers across the globe.
The ideal candidate will possess fluency in Spanish (C2 level) and English (B2 level), as well as EU citizenship or a Portuguese Residency Card. With 0-1 year of experience in customer support, they will bring a unique blend of enthusiasm, strong analytical skills, and eagerness to learn.
In this dynamic aviation industry, you will:
* Deliver top-notch assistance via phone, email, chat, and social channels
* Support passengers with bookings, flight changes, and cancellations
* Craft clear communications on fares, baggage, and special services
* Provide valuable insights on check-in, boarding, and travel requirements
* Suggest routes, upgrades, and tailored travel solutions
* Collaborate with internal teams to resolve complex cases
* Maintain accurate records of customer interactions and solutions
* Stay up-to-date with airline policies, promotions, and industry regulations
Key Responsibilities:
* Phone, Email, Chat, and Social Media Support
* Booking, Flight Change, and Cancellation Assistance
* Fare, Baggage, and Special Services Communication
* Check-In, Boarding, and Travel Requirements Insights
* Route, Upgrade, and Tailored Travel Solution Suggestions
* Complex Case Resolution through Collaboration
* Accurate Customer Interaction and Solution Records Maintenance
We offer a comprehensive benefits package including:
* Competitive Salary valuing your skills and effort
* Language Bonus for your proficiency
* Performance Bonus based on results
* Health & Life Insurance for your peace of mind
* An onsite work environment fostering growth and collaboration