In partnership with one of our clients, a leading german automotive company, Randstad is recruiting for a Warranty Specialist - Focus Claim Handling data position.
Company Description :
They are a part of a strong international team and a leading player in the commercial vehicle manufacturing and transport solutions sector. As part of a global group, they are commited to innovation, operational excellence, and shaping the future of mobility.
Their newly established Global Business Services (GBS) united is dedicated to optimizing and streamlining end-to-end business processes across finance, human resources, sales support, and procurement. With delivery centers spanning multiple locations worldwise, they focus on quality, efficiency, and continuous improvement to ensure seamless service delivery.
GBS plays a strategic role in the company's long-term success, actively contributing to its growth and development.
By joining them, you will be a part of a forward-thinking team that drives impactful change and supports a dynamic operational environment.
Responsibilities
What you can look forward to:
In the department, we manage a highly automated process of receiving, processing, and deciding warranty claims from after-sales partners, including workshops across global locations. Our dedicated team focuses on checking high-priority and exceptional warranty cases, continuously advancing and further automating processes to enhance efficiency and customer satisfaction. Our team plays a pivotal role in ensuring the seamless and customer-focused resolution of warranty claims, thereby contributing significantly to a positive customer experience.
Key activities
- Process warranty claims for commercial vehicles
- Interact directly with after-sales partners including workshops from all over the world on resolution of specific warranty claims as well as resolution of recurring issues
- Decide on claim resolutions and mitigations in accordance with technical and factual correctness, guidelines, laws and contractual conditions
- Act as interface to our system experts, identifying needs for process improvement and further automation of the processes
- Participate in projects related to process improvement and system enhancements
What we are looking for:
- Apprenticeship as a car mechanic / car mechatronic technician / master craftsman or completed studies with a focus on automotive engineering
- Practical experience in the field of (commercial) vehicle engineering and funded knowledge of workshop and repair processes
- Experienced SAP skills and in AS400 Applications as well as very good MS Office skills
- Fluent in oral and written English to present complex issues, additional language, especially
- German beneficial
- Independent, structured and cooperative way of working
- Excellent teamwork skills and enjoy working in a dynamic and collaborative environment
- Minimum 3-5 years work experience
Your Benefits:
- Working in a dynamic environment with vibrant team spirit
- Career opportunities within the company
- Home office policy of 2 days / week
- Additional days off on Dec 24th and 31st
- Birthday off
- Referral Bonus
- Life Insurance
- Health Insurance, extended to family members