Descrição da Função
Your new company
One of the world’s leading Supply Chain operator is hiring an IT Helpdesk (m/f/d) to join its team, in Lisbon.
Your new role
Act as a local IT business partner, aligning terminal operations with HQ IT standards and support models;
Manage and maintain diverse IT infrastructure, including servers, networks, security systems, CCTV, voice systems, and automation technologies;
Deliver daily end-user support, manage Service Desk tickets, and resolve incidents through root cause analysis and escalation when necessary;
Ensure accurate tracking of IT assets, warranties, inventories, and maintenance contracts with regular reporting;
Support and implement IT projects, coordinate with vendors, and monitor their performance to meet service expectations;
Apply corporate IT procedures and controls, participate in change and configuration management, and test IT continuity plans;
Identify opportunities for system and process improvements through collaboration across departments;
Prepare and maintain technical documentation, system reports, and budget tracking data;
Uphold a positive, service-oriented approach while ensuring full compliance with company policies and procedures.
What you'll need to succeed
Bachelor's degree in technology field (Computer, Electronics and Communication), or proven experience;
Minimum 2 years' experience in IT system implementation and support;
Fluency in English and/or Spanish - mandatory;
Understanding of network services – WAN – LAN – Wi-Fi – indoor / outdoor cabling;
Understanding of servers – storage systems, and virtualisation - Experience of end user computers PC / Laptop / Printers / Mobile devices;
Experience of Microsoft Office & Operating systems - Understanding of basic system security, access controls, vpn, firewalls, antiviruses, etc;
Strong communication skills working across teams, being a collaborative team player.
Availability to work in a different time zone.
What you'll get in return
Opportunity to be part of a top-tier global port operator driving transformation and innovation.
A collaborative, multicultural, and inclusive work environment.
Engagement in strategic projects with a direct impact on business performance.
Career growth and professional development opportunities within an expanding international group.
Next step
If you are interested in this opportunity, please send us your updated CV.
Contacto
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