As a member of the Ceva Lead Logistics Team, within PRISM 4PL neutral entity, the Contract Manager is the single point of contact between the customer and CLL (4PL neutral contract). In this role, you are the main contact for one of our Aerospace & Defense Key Account and have the authority to direct the customer relationship from a strategic, tactical and operational point of view. You will closely interact internally with our operational Control Towers and Support Functions in an international environment to ensure that the global needs of the customer are being met by Ceva Lead Logistics in all points as well as the growth of the relationship and volume of business.
WHAT ARE YOU GOING TO DO?
Top line management (NR)
* Proactively identifies opportunities to gain new business with the customer (new added value services ; new additional volumes/scopes/MoT's, geographies) and will design a Business Development strategy
* Works closely with Solution Development team to support growth and value creation for the customer
* Design & implement winning strategies to ensure contract renewals
* Ensures all services rendered by CT operations is adequately priced and invoiced – monitors scope creep and manages customer expectations.
* Ensures price of services (rates) is adequately indexed (no less than what contract allows) and a General Rate increase is communicated in due course and applied at effective date. Keeps track of rate history.
* Ensures comprehensive invoicing of services is performed every invoicing period.
* Monitors on time payment of accounts receivables and act as primary contact point with Account receivables dept. and Account related Operations Manager on customer to ensure recovery.
Ownership of the Scope of work and Service Level Agreement with the customer
* Is the primary responsible for permanent maintenance of accurate and up to date solution and operating process. Such documentation to be owned at each CT operation manager level in related control tower(s).
* Liaises with CT managers to ensure correct application in Operations of the solution, related processes including WI's, timely implementation of CR's and service performance against contractual engagements. (KPI's).
* Will also monitor productivity indicators and proactively seek to improve these for enhanced profitability through changes in customer behavior, data exchanges, re-evaluation of needs, effective use of reports etc.
* Is the sole go to person for the customer to express change requests to the solution in place. Will then manage the request with CT ops, Product Development and BPE to review the request, manage the estimate and approve proposed change from IT, price the CR to the customer and ensures formal approval prior to releasing work order to IT.
Matrix P&L accountability
* Contract Manager is responsible for delivering Gross Margin as per budget on his/her account across all contracts and operations
* Primary responsible on NR evolution, seconded by relevant Control Tower Manager(s)
* Contract Manager supports Control Tower Managers on their productivity objectives and Direct Operating expenses controls
* Review full P&L performance Vs budget on a monthly basis and ensure a waterfall analysis is produced by Finance controlling, perform explanations to business variance (Volumes, Rates, Productivity) Vs Budget & Outlooks
* Provide 4 Quarterly budget revisions (Outlook) inputs to regional heads and financial controllers.
* Provide Bottom-up budget guidance from topline perspective and closely collaborate with CT managers at Gross Margin level
WHAT ARE WE LOOKING FOR?
* International standard Master degree in one or more of the following subjects : Engineering, Supply Chain, Logistics, Science, Economics, Business Administration
* A minimum of 6 years experience in Business Development, account Management, operations or P&L management in the transport & logistics industry.
* Track record of successful achievements in the areas of Air, Ocean & Ground operations.
* Sound understanding of performance management and customer service as key success factors
WHAT DO WE HAVE TO OFFER?
With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. There's no doubt that you will be compensated for your hard work and commitment so if you'd like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.
ABOUT TOMORROW
We value your professional and personal growth. That's why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.
As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.
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