Are you passionate about leading a dynamic team to deliver outstanding customer experiences?
Do you thrive in a fast-paced environment where every day brings new challenges? If so, we are seeking a dedicated Team Leader to join us in the Norwegian market!
If you excel in a leadership role, thrive in a collaborative environment, and are committed to fostering a culture of excellence, what are you waiting for?
Join us and play a crucial role in enhancing the customer experience while leading a dynamic team.
What’s in it for you?
* Permanent full-time contract with attractive salary;
* Vacation and holiday bonuses - twice a year or divided monthly, with an additional bonus related to each month of work;
* Language bonus - work in an international market, earning an additional bonus related to the language spoken;
* Employee referral program - receive an additional bonus for every personal referral;
* Additional benefits like discounts at many store chains.
Join us as a Team Leader!
As a Team Leader, you will be responsible for driving various aspects of the business while working as a Manager, Leader, or Coach. You will be involved in positively coaching and developing your team, and managing operational needs daily.
Your mission will be to:
* Lead, support, and motivate your team of customer service agents to meet performance targets and deliver top-notch service;
* Monitor and evaluate team performance, providing coaching and feedback for growth;
* Handle escalated customer inquiries, ensuring swift resolution and high service standards;
* Collaborate with other departments to improve processes and workflows;
* Manage team schedules to ensure adequate coverage;
* Analyze performance data and generate reports for continuous improvement;
* Promote a positive team culture through communication, team-building, and recognition.
What are we looking for?
* Native or fluent in Dutch (C1 or higher);
* Advanced spoken and written English skills (C1 or higher);
* Strong communication and interpersonal skills;
* Excellent problem-solving skills and attention to detail;
* Ability to manage and motivate a team;
* Proven experience in customer service within the pharmaceutical industry;
* Leadership experience in a customer service environment is a plus;
* Opportunity to lead and inspire a team that makes a difference;
* A supportive and collaborative work culture;
* Competitive salary and benefits;
* Ongoing training and professional development.
What is life like at Transcom?
Transcom is a global customer experience specialist providing consulting, customer service, sales, technical support, and collections through our extensive network of contact centers and remote agents.
We are 30,000 customer experience specialists across 69 contact centers in 26 countries, offering services in 33 languages to global brands in various industries. Transcom is committed to equal opportunities for all.
At Transcom, we are dedicated to our customers and our team. Every day, someone begins their journey with us, transforming potential into future skills. We are recognized for our hard work, teamwork, and mutual support.
We are Transcom — there is no limit to how far we can go together.
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