Take the Next Step as a Customer Support Do you enjoy supporting others and transforming inquiries into positive outcomes? Join a dynamic, team-oriented environment where customer focus is key. If you bring empathy, strong communication skills, and professionalism to every interaction, this role could be a great fit for you.Role Overview As a Customer Support, you'll act as the main point of contact for users, providing assistance via email, chat, phone, and social media. Whether handling account access, billing questions, or technical concerns, your goal will be to deliver efficient, smooth, and high-quality support throughout the entire customer journey.Key ResponsibilitiesProvide prompt and professional assistance across multiple communication channelsSupport users with account setup, password resets, billing inquiries, and identity verificationDiagnose and resolve technical issues while keeping customers informed throughout the processMaintain a positive, solution-oriented approach in every interactionAccurately record and manage cases in line with internal procedures and guidelinesWork closely with cross-functional teams to improve service quality and efficiencyShare insights and suggestions to enhance customer experience and overall support performanceRequirementsLanguage Skills:Fluent in Dutch (C1/C2 level) and English (B2 level)Eligibility:EU citizenship or valid Portugueseresidency cardSkills:Strong analytical, creative, and communication abilitiesMindset:Professional, detail-oriented, proactive, and eager to learn and grow in the Travel fieldWhy Join UsCompetitive Salary:We offer attractive compensation that reflects your skills and experience, recognising and rewarding your contributionsMeal Allowance:Enjoy a meal allowance to keep you energised during working hoursHealth and Life Insurance:Benefit from comprehensive coverage to support your well-being.Onsite Work:Engage and grow in a collaborative office environmentRelocation Package:Receive support if relocating to ensure a smooth transitionReady to take on this exciting opportunity? Apply today, and let's connect!#J-18808-Ljbffr