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We're Tech Mahindra, a multinational Technology Company with 30 years of experience and more than 141,000 associates providing Information Technology and Business Process Outsourcing Services.
We are currently looking for a Quality Assurance Analyst for our project.
The primary objective of the Quality Assurance Analyst is to serve as a SME (Subject Matter Expert) for quality guidelines and review/rate various types of content, which could include audio, video, text, photos. The role involves providing ratings based on individual judgments/decisions within the options provided, supported by written explanations to improve rater quality over time.
Role / Responsibilities:
1. Serve as an SME for quality guidelines.
2. Evaluate and rate multiple types of content (audio, video, text, photos) with written rationales, adhering to task guidelines.
3. Participate in calibration sessions with the team and stakeholders as per instructions from the Team Lead.
4. Conduct peer audits and assist in training as needed.
5. Share best practices with team members.
6. Manage multiple assignments simultaneously with minimal guidance.
7. Assist in the interview process for future hires.
8. Follow all KPI-related tasks to avoid business impact.
9. Work on multiple customer projects depending on requirements.
Requirements:
- Native Japanese speaker.
- Basic computer skills.
- Comfortable using G Suite, especially Google Sheets.
- Detail-oriented, rigorous, analytical.
- Excellent verbal and written communication skills.
- Strong logical reasoning and decision-making skills.
Our offer includes:
- Above-average base salary.
- Meal allowance (€9.13 per day worked, via meal card).
- Healthcare and dental insurance from day one.
- Fixed schedule: Monday to Friday, 11:00 am to 8:00 pm.
Our cultural values are Driving positive Change, Celebrating each moment, and Empowering all to rise.
Whether you are a career changer or an IT expert, apply now with your résumé and become part of the Tech Mahindra family. We look forward to hearing from you
Tech Mahindra is an Equal Employment Opportunity employer. We support a diverse workforce at all levels, and all qualified applicants will be considered regardless of race, religion, color, sex, age, national origin, or disability. Selection will be based on ability, competence, and performance of essential functions.
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