We are looking for aService Management Platform Administratorto support and manage a ticketing and service management platform used across international teams.
This role focuses on ensuring system reliability, user support, and continuous improvement, working closely with IT, project, and business stakeholders.
KEY RESPONSIBILITIES
Administer and maintain user access within the platform and related systems
Provide Level 1 and Level 2 functional support; escalate complex issues when required
Monitor platform performance, workflows, and data integrity
Manage incidents, bugs, and user requests, ensuring proper documentation and prioritisation
Collaborate with project and technical teams on enhancements and regular releases
Perform functional testing and validation prior to deployments
Support user onboarding and training activities
Identify opportunities for automation, efficiency improvements, and enhanced user experience
Maintain up-to-date system documentation and procedures
PROFILE
2 years' experience in IT support or application/platform support
Experience with ticketing or service management tools
General knowledge of ITIL practices
Fluent in English
Experience in system or application administration
Familiarity with Agile/SCRUM methodologies (nice to have)
If this sounds like the right next step in your career, we welcome your application.
Shortlisted candidates will be contacted .