Come and work with us.
Do you want to belong with the customer service team and help to build the world's most loyal travel community?
Are you German native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment?
So we have the perfect opportunity for you
Your future project: join our German Claims team.
Airbnb is a trusted online community marketplace for unique accommodation around the world, united to create a world where anyone can belong anywhere.
As a customer service specialist in this project, your daily responsibilities will include:
1. Communicate friendly and efficiently with the customers and provide relevant information
2. Be the person responsible to deal with property damage issues
3. Handle sensitive issues that were reported during ongoing reservations or after they are over
4. Analyze the customer situation and assess the property features to determine liability
5. Identify anomalies and patterns to identify fraudulent claims
6. Proactively and independently work to meet targets and goals
To succeed in the role, you will need to have:
7. Native or proficient level of German (C2)
8. Proficient level of English (C2) both verbal and written
9. Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
10. Analytical and problem-solving skills with strong attention to detail
11. Experience estimating contents and automobile / watercraft losses
12. Desire to learn and advance, be a curious investigator and problem solver
13. Minimum 1 year experience handling property damage, Insurance and Healthcare Claims, and dispute / conflict resolution (mandatory)
14. Or minimum 2 years of Airbnb Claims experience
15. Must hold EU citizenship or valid work permit for Portugal
16. Be a local candidate or willing to relocate to Lisbon, Portugal (work on site)
Benefits.
17. Relocation package
18. Competitive wages
19. Paid professional training
20. Employee discounts
21. Private healthcare & dental insurance (after six months of employment)
22. Growth opportunities through various development programs
23. Fun and engaging company-wide initiatives, including our EverBetter wellness program
24. Job stability
25. Life-long skills and experience
26. Excellent work culture
Go further with Foundever
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
Apply today