Come and work with us.
Do you want to belong with the customer service team and help to build the world's most loyal travel community?
Are you German native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment?
So we have the perfect opportunity for you
Your future project: join our German Claims and Safety team.
Airbnb is a trusted online community marketplace for unique accommodation around the world, united to create a world where anyone can belong anywhere.
As a customer service specialist in this project, your daily responsibilities will include:
1. Communicate friendly and efficiently with the customers and provide relevant information
2. Be the person responsible to deal with property damage issues
3. Handle sensitive issues that were reported during ongoing reservations or after they are over
4. Analyze the customer situation and assess the property features
5. Proactively and independently work to meet targets and goals
To succeed in the role, you will need to have:
6. Native or proficient level of German (C2)
7. Advanced level of English (at least C1) both verbal and written
8. Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
9. Analytical and problem-solving skills with strong attention to detail
10. Background in mediation, dispute or conflict resolution is a plus
11. Desire to learn and advance, be a curious investigator and problem solver
12. Must hold EU citizenship or valid work permit for Portugal
13. Be a local candidate or willing to relocate to Portugal (Work on site)
Benefits.
14. Relocation package
15. Competitive wages
16. Paid professional training
17. Employee discounts
18. Private healthcare & dental insurance (after six months of employment)
19. Growth opportunities through various development programs
20. Fun and engaging company-wide initiatives, including our EverBetter wellness program
21. Job stability
22. Life-long skills and experience
23. Excellent work culture
Go further with Foundever
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.