Jobbex, a company that empowers people & organizations by matching great talents to great projects is looking for the next IT Service Delivery Manager to help one of our clients.If you feel inspired to make a change and if you want to be part of the cool kid on the block, this opportunity is for you!Be ready to find at Jobbex Portugal the transparent, friendly, and professional work environment you have been looking for.Youll be a great match if you have:Degree in Computer Science, IT, or related field preferred (or equivalent experience).A v ailable for weekly rotating shifts between 8 a.M. and 8 p.M.; occasional overtime may be required.Strong knowledge of ITIL, particularly in incident, change, and service level management.Experience managing SLAs and KPIs in IT service environments.Skilled in process improvement and continuous service optimization.Proficient with tools like ServiceNow, Jira Service Management, or Cherwell.Solid experience in incident and problem management, including root cause analysis.Effective communicator with technical teams, leadership, and vendors.Clear and accurate documentation skills.Experience managing external IT service providers.Fluent in English (written and spoken)Enthusiastic?Apply and lets talk!