Your Role Managing and handling of customer complaints (including structured 8D responses) Monitoring corrective and preventive actions Direct interface with customers and internal teams (Production, Engineering, Logistics, Quality, etc.) Data analysis and monitoring of quality indicators (KPIs, PPM, Customer Scorecards) Participation in internal and external audits (IATF *****, customers) Ensure compliance with customer-specific requirements Your Profile Bachelor's degree, preferably in Engineering.
Proven professional experience is preferred.
Knowledge of languages (English) (knowledge of French will be valued).
Strong knowledge of automotive industry standards and references (IATF *****).
Experience with quality tools (APQP, PPAP, FMEA, SPC, MSA, 8D, 5 Whys, Ishikawa).
Required Qualities High level of organization and ability to anticipate Accuracy and attention to detail Team spirit and collaboration Clear and assertive communication with teams, colleagues, and managers Ability to identify, analyze, and communicate problems in a structured way Resilience and results-oriented mindset in a demanding environment Proactivity and focus on continuous improvement Professional Experience Experience in Customer Quality and within an industrial environment.
Experience in internal and external audits (IATF ***** and VDA 6.3).
Contract Type Fixed Term contract due to a Maternity Leave Additional Information TotalEnergies values diversity, promotes individual growth and offers equal opportunity careers.
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