Job Overview
As a Tech Support Specialist, you will be responsible for delivering high-quality assistance to users of digital products through written communication channels. You will troubleshoot issues, guide users, and help create a positive experience.
Key Responsibilities:
* Respond to customer inquiries through email and chat, delivering quick, clear, and courteous assistance
* Follow step-by-step support protocols (SOPs) to resolve inquiries effectively, or escalate when necessary
* Maintain strong performance in line with quality expectations and SLA goals
* Participate in ongoing training, coaching, and feedback sessions to develop skills and stay up-to-date with product features
* Approach each interaction with empathy and a problem-solving mindset to ensure a positive user experience
Requirements:
* Proficiency in Russian (C2 level)
* Proficiency in English (B2 level)
* EU citizenship or a Portuguese residency card
* At least one year of experience in Customer Support or a related role
* Strong analytical, leadership, and communication abilities
* Desire to learn and advance in the field
Benefits:
* Competitive Salary
* Language Bonus: Additional rewards for your language proficiency
* Meal Allowance: Daily support during work hours
* Health & Life Insurance: Comprehensive benefits for your well-being
* Collaborative Team: Be part of a communicative and supportive work environment
* Relocation Assistance: Smooth transition support for your move
Why Join Us:
We are a dynamic and collaborative team where your problem-solving skills and tech curiosity make a real difference. If you're a clear communicator, thrive in fast-paced environments, and enjoy helping others, this is your chance to grow within a supportive and fast-paced environment.