Operations Director Role
We are seeking an experienced Operations Director to lead our business operations, scaling logistics and improving customer experience. The ideal candidate will have a strong passion for e-commerce and proven ability to drive cross-departmental projects.
Key Responsibilities:
* Collaborate with the Head of Customer Experience to enhance and optimize customer processes.
* Lead and work closely with the Head of Logistics to scale and optimize logistics operations.
* Drive cross-departmental projects, shaping a sustainable product lifecycle and certifications.
* Provide strategic support to fellow C-level executives on high-priority projects.
About You:
* You are fluent in English and Portuguese, both written and spoken.
* You are a strategic thinker with hands-on approach, able to balance big-picture goals with day-to-day operations.
* You have experience in logistics, customer experience, and operations management, with a strong passion for e-commerce.
* You thrive in dynamic environments and excel at problem-solving under pressure.
* You are a natural collaborator, skilled at working closely with senior leadership and cross-functional teams.
* You have proven ability to lead and inspire teams to achieve shared objectives.
Benefits:
* We offer a permanent contract with opportunities to grow and learn.
* You will receive a €1,000 MIKUTA gift card per year.
* You will enjoy 25% Friends & Family discount.
* You will participate in regular team events & company offsites.
* You will benefit from company benefits of €170 via Coverflex to be used in various ways.
About Us:
We believe in delivering an amazing customer experience throughout the entire journey. We want every customer to feel special and valued, reflecting the true essence of our brand in every interaction.
We are currently one of the fastest-growing direct-to-consumer brands in the fashion market, with a diverse portfolio of products and a young, wild & free-inspired fashion brand for modern women with a glimpse of rock'n'roll.
We are looking for someone who lives and breathes our spirit, take a moment to explore our world and share why you feel you're the perfect fit for us.