3 days ago Be among the first 25 applicantsCome and work with us.We are looking for a talentedDutch Trainerto be responsible for performing training needs assessments, designing and delivering curriculum and learning materials and for managing all phases of training interventions, as also measuring the efficiency of each training process and improve metrics.ResponsibilitiesStrong focus on content creation for training purposesAdapt currently existing articles and learning materials from a provided knowledge baseTranslate requirements into training that will groom employees for the next step of their career pathDevelop, design, and oversee training roadmaps/modules, classroom handouts, instructional materials, aids, and manualsDirect structured learning experiencesDeliver training content through various channels and mediumsPeriodically evaluate ongoing programs to ensure alignment with updates and changesStay abreast of new trends and tools in employee developmentServe as a single point of contact for all product training and documentation needsCreate learning experiences that equip new and long-term associates to excel through expert classroom instruction and one‐on‐one coachingCreate and maintain a positive learning environmentModify and present training programs for representatives/agentsMaintain accurate and updated project training documentationStay informed about client processes and recommend program changes when appropriatePerform any other reasonable duties requested by the client or direct managersTake responsibility for personal developmentUnderstand and comply with all regulatory, fair‐trading, and competition rulesAdhere to health, safety, and security responsibilitiesAttend trainer meetings regularlyTakes personal responsibility to understand and comply with all company and client security requirements and policiesQualificationsNative or Proficient level of Dutch (C2)Advanced level of English (at least C1) both verbal and writtenGood organization/ time management skillsAbility to work with a variety of people from diverse backgroundsAbility to make fair and consistent judgments and decisionsAbility to solve problems and offer suggestionsAbility to influence behaviorAbility to adhere to all organizational policies and proceduresAbility to give constructive feedback to the agents which lead to performance improvementCounseling skillsDesign Learning skillsKnowledge of Microsoft Office Pack (PowerPoint, Word)Availability to work 100% on‐site Porto - mandatoryEducation and experienceMinimum of 6 months to 1 year working in BPO production or comparable customer servicePrevious teaching or coaching/training experience would be an advantageBenefitsCompetitive wagesPaid professional trainingEmployee discountsPrivate healthcare & dental insurance (after six months of employment)Growth opportunities through various development programsFun and engaging company‐wide initiatives, including our EverBetter wellness programJob stabilityLife‐long skills and experienceExcellent work cultureGo further with Foundever We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.Apply today !Seniority levelEntry levelEmployment typeFull‐timeJob functionManagementReferrals increase your chances of interviewing at Foundever by 2x#J-18808-Ljbffr