We are a leading global technology company with 222,000+ employees across 60 countries.
Job Overview:
To succeed as a Service Desk Agent, you will interact with customers via phone, email, or chat to resolve their queries efficiently. You will also work independently to meet performance targets while improving your skills through self-development or training programs.
* Handle customer inquiries and troubleshoot issues effectively
* Improve skill level through Self-development or nominating training programs Skill Reverification Tests
* Meet Quality Scores and SLAs by consistently delivering high-quality results
* Collaborate effectively with teams and encourage others to achieve common goals
* Meet or exceed productivity parameters as defined for the process
Key Requirements:
* A graduate degree in any field
* At least one year of experience in Customer Service or Technical Voice Support
* Experience handling complaints and delivering excellent customer experiences
* Familiarity with SAP or similar CRM applications
* Proficiency in Swiss German (C2: Level) and English (B2-Level)
Essential Skills:
* Teamwork and collaboration
* Situational awareness and contextual understanding
* Excellent analytical and critical thinking abilities
* High attention to detail and professionalism
* Proactivity, self-motivation, and minimal supervision required
* Strong organizational, time management, and workflow skills
In this role, you will be part of a dynamic team that values innovation and continuous improvement. We offer opportunities for growth and development, so if you're looking for a challenging and rewarding career, apply today!