Operation Manager - PT/SP/ENG
Location: Portugal, Porto
Job category: Operations Leadership
Language: English, Spanish, Portuguese
Transcom is a global community of customer experience experts - nimble, driven and committed to the brands we serve. As an Operation Manager, you'll oversee teams, enhance operational efficiency, and ensure exceptional service delivery. Ready to inspire and lead? Apply now, and let's create unforgettable customer experiences together What's in it for YOU:
* International and inclusive environment, that makes you feel supported, encouraged, and welcome from day one;
* Continuous development through our internal learning platforms and external training;
* Modern and comfortable office and relaxing spaces to take a break;
* Flexible work schedule;
* Life-work balance;
* Corporate benefits and discounts.
Join Transcom as an Operations ManagerAs the Operations Manager you will be responsible for the overall management of business units within your Work Center. You'll ensure operational objectives are achieved, profitability goals are met and teams are motivated and empowered to deliver outstanding results. Responsibilities:
* Plan and achieve short, medium and long-term goals for each service
* Prepare, negotiate and manage budgets in line with company policies
* Monitor operations, identify improvement opportunities and implement corrective actions
* Lead and develop teams, ensuring motivation, communication and growth
* Maintain strong client relationships and ensure customer satisfaction
* Oversee billing, personnel expenses and supplier management
* Guarantee compliance with KPIs, quality standards and company policies
Requirements:
* Bachelor's or Master's degree in Economics, Business or related field
* At least 5 years in a similar role managing large teams in a Contact/Call Center, with operational and commercial responsibilities
* Strong leadership, analytical thinking, adaptability and client orientation
* Advanced MS Excel; proficient in Work, PowerPoint and email tools
* Fluent English (other languages are an asset)
What Life at Transcom is like At Transcom, we're relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That's just how we are at Transcom. Here we care and root for each other. You're included, just as you are, from day one. And with the right mindset, there's no end to how far we can go together.