About the Role: The Back Office Assistant is responsible for the handling of tasks related to the preparation and subsequent administration of insurance policies. Main objective of role is to provide high quality administrative support to underwriters, brokers and end clients.
Key Responsibilities The work of the team follows a set process, for a variety of different administrative tasks and this will include:
Office based administration work to ensure high quality and efficient processing of administration requests with specific analysis, from a range of stakeholders.First point of contact to provide superb customer experience by answering all internal and external questions which fall within the Policy Admin scope, and determine and execute the transfer of all other questions to the relevant departmentsAccurate, timely and efficient data entry of insurance risks as per the Hiscox standards to achieve Service Excellence, as well as general administrative duties such as scanning, photocopying, profiling, issuing documentation and mailbox monitoringEnsuring constant superb quality output by performing regular Quality AuditsTesting and supporting UAT as well and new administrative tools, processes and documentationLiaising with internal and external parties to respond to and resolve queries within processing deadlinesDelivering exceptional service standards/KPI'sSupporting data cleansing and mass change processing projectsPreparing management information reports as requested using various reporting tolls and methodsParticipating and providing support to process improvement projectsParticipating and support the implementation in continuous improvement or change project workContributing to technical support and procedural best practice and supportProviding new ideas and support the team leader and coordinator regarding executionProviding support to other teams to cover absences and peak workloads Person Specification: You will have a Baccalaureate qualificationProficient in written and spoken English/GermanGood interpersonal skills with the ability to work as a member of various teamsCurious, willing to learn and showing a challenging conventions spiritExcellent accuracy and attention to detail and Quality to produce high quality output even when dealing with high volume and under time pressureAbility to organise and prioritise and plan workload to meet deadlinesDemonstrating personal integrity; doing what they say they'll do when they said they'd do itPersonable, able to develop rapport easily and build relationships within the teamGood Customer FocusExpresses a "can-do" attitude Professional: You will ideally have experience of working in an office environment, ideally in a multi-national, multilingual environment. This could include work experience as part of a training program but is not essential. Experience in insurance is an advantageEvidence of an interest in a career in administration, insurance or shared services is required You will need good computer skills including Microsoft Outlook and Excel skills. Training to develop your IT skills can be provided