Dutch Speaking Customer Service for Hotel Reservations & Hospitality Department, Lisboa
Client:
Location:
Lisboa, Portugal
Job Category:
Other
-$0-0/monthly
EU work permit required:
Yes
Job Views:
4
Posted:
09.04.2025
Expiry Date:
24.05.2025
Job Description:
Mercier Consultancy is seeking a Dutch Speaking Customer Service Agent for our Hotel Reservations & Hospitality Department. In this pivotal role, you will provide exceptional support to our Dutch-speaking customers as they navigate their hotel booking inquiries. Your responsibilities will involve assisting clients with reservations, addressing questions about accommodations, and resolving any issues that may arise during the booking process. If you are passionate about hospitality, have excellent communication skills, and thrive in a customer-centric environment, we want you on our team
Responsibilities
- Provide exceptional customer service in Dutch for hotel reservation inquiries.
- Assist customers with booking, changing, and canceling hotel reservations.
- Offer detailed information about hotel amenities, location, and policies.
- Resolve customer complaints and issues efficiently and professionally.
- Document interactions accurately to maintain comprehensive customer records.
- Collaborate with other departments to ensure timely and effective service delivery.
- Stay knowledgeable about hotel partners and industry trends to assist customers effectively.
Requirements
- Fluency in Dutch and English, both written and spoken.
- Experience in customer service, particularly in hospitality or hotel booking is a plus.
- Strong communication skills with a commitment to providing excellent customer experiences.
- Ability to multitask and manage various customer inquiries simultaneously.
- Familiarity with customer service software or hospitality management systems is advantageous.
- Detail-oriented with good problem-solving abilities.
- Willingness to work flexible hours, including weekends and holidays, as required.
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package (Flight, Airport Transfer And 4 Weeks Hotel)
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