Duration: 1 yearLocation: PortugalSalary: Approximately €2600 + €7 meal allowance per dayKey Requirements:Fluent in English and French (mandatory)Senior level of experienceAvailability to travel for quarterly client site visitsWhat You'll Do:We are looking for a High Touch Operations Manager to work closely with critical clients such as public sector and financial services organizations, ensuring premium-level service.
You will act as the liaison between the client and technical support teams, tracking all processes and driving improvements to ensure excellence at every stage.Responsibilities:- Write processes and procedures for customized support services- Ensure accurate delivery and sales of product and service solutions- Identify needs and assist with customer training creation- Drive improvements in client and company internal operations- Understand the client's internal business functions and culture- Manage client-facing projects and internal service improvements- Serve as the single point of contact for operational issues- Coordinate technical issues and client needs- Represent client needs to post-sales support teams- Travel quarterly to client sites to present operational updates, satisfaction, and gap analysis- Provide updates on urgent or escalated issues- Coordinate and lead weekly conference calls to report status to clients- Create and present quarterly reports analyzing client support needsIdeal Candidate:- Bachelor's degree or equivalent- 5-7 years of experience in customer support, project management, or related business roles- Strong project management, influencing, negotiation, critical thinking, and decision-making skills- Ability to work effectively in cross-functional, matrix teams- Excellent communication and presentation skills- Deep understanding of internal business functions, sales cycles, and solutions- Knowledge of market trends and reporting software- Networking knowledge and certifications are a plus (e.g., CCNA)- ITIL Foundation v4 certification is an advantageProven excellence in:• Customer Service• Conflict Management• Analytical and Trend Analysis• Communication and Presentation• Project ManagementIf you're seeking an exciting challenge in a dynamic, global environment, apply now and join this high-performance team!