At a world-renowned airline, you'll embark on an exciting career in passenger service.
This role is ideal for those who enjoy working with diverse individuals and navigating complex situations.
* You will be responsible for assisting passengers worldwide via phone, email, chat, and social channels
* Provide support for bookings, flight changes, and cancellations to ensure seamless travel experiences
* Communicate policies clearly on fares, baggage, and special services to maintain high customer satisfaction
* Offer valuable information on check-in, boarding, and travel requirements to prevent delays
* Suggest optimal routes, upgrades, and tailored solutions to meet passengers' unique needs
* Collaborate with internal teams to resolve intricate cases efficiently
* Maintain accurate records of customer interactions and solutions for future reference
* Stay updated with airline policies, promotions, and industry regulations to provide expert advice
* Participate in regular training sessions to refine skills and advance in the role
To excel in this position, you will need:
* Fluency in French (C2 level) and English (B2 level)
* Citizenship or residency within the EU region
* No prior experience required, but strong communication and analytical skills are essential
* A passion for learning and developing new expertise