Job Overview
We are seeking a professional, customer-focused Spa Receptionist to join our team at The Spa by Corinthia Lisbon.
As the first point of contact for our guests, you will play a vital role in ensuring a seamless and welcoming experience.
The ideal candidate will possess excellent interpersonal skills, attention to detail, and fluency in English, French, and Spanish to cater to our diverse clientele.
Key Responsibilities
Greet and welcome guests with a friendly, professional demeanor.Manage spa bookings, including appointments and confirmations, using spa management software.Provide detailed information about spa services, treatments, packages, and promotions.Handle incoming calls, emails, and in-person inquiries in English, French, and Spanish.Assist guests with check-in and check-out procedures, ensuring accurate billing.Maintain a clean and organized reception area.Collaborate with therapists, spa attendants, and other team members to ensure smooth operations.Upsell treatments, retail products, and packages to enhance guest experiences.Perfil
Proven experience as a receptionist, preferably in a luxury spa, hospitality, or wellness setting.Fluency in English, French, and Spanish (verbal and written).
Additional languages are a plus.Exceptional customer service and communication skills.Proficiency in using booking and scheduling systems (Book4Time, or similar).Strong organizational skills and attention to detail.Professional appearance and attitude.Ability to multitask and work efficiently in a fast-paced environment.Availability to work flexible hours, including weekends and holidays.Offer
A dynamic and supportive work environment in a renowned luxury spa.Competitive salary and benefits package.Training and development opportunities.Discounts on spa treatments and products.Lisboa, Portugal#J-18808-Ljbffr