Job Description:
The successful candidate will be responsible for collaborating with a dynamic IT Service Management (ITSM) team to develop, integrate, and maintain BMC Helix/Remedy solutions that meet our clients' unique needs.
Main responsibilities include monitoring and maintaining the health and performance of the BMC Helix platform, overseeing system elements using Continental monitoring tools or by guiding BMC Support, and maintaining and documenting all configurations, customizations, and developments.
* Collaborate with the ITSM team to handle incidents, work orders, changes, problems, and customer demands;
* Monitor and maintain the health and performance of the BMC Helix platform;
* Oversee system elements using Continental monitoring tools or by guiding BMC Support;
* Maintain and document all configurations, customizations, and developments;
* Develop, adjust, and monitor data integration jobs like ETL jobs in Pentaho;
* Configure, monitor, and adjust Multi Cloud and Jitterbit integrations for internal and external partners;
* Lead review calls with providers, tracking and escalating service-related topics.
Qualifications and Skills:
The ideal candidate will possess a university degree in Computer Science, Information Technology, or a related field, as well as 2+ years of experience in BMC Helix Administration or a related field. Strong knowledge of BMC Helix Cloud Components and on-premise installations is essential, along with proficiency in REST API and writing queries.
* University degree in Computer Science, Information Technology, or related field;
* 2+ years of experience in BMC Helix Administration or related field;
* Strong knowledge of BMC Helix Cloud Components and on-premise installations;
* Experience with ETL applications, preferably Pentaho Kettle;
* Proficiency in REST API and writing queries;
* Excellent customer service and communication skills.
Benefits:
Our organization offers a range of benefits, including:
* Integration in a challenging and international work environment;
* Flexible working model;
* Agile and collaborative working style;
* Continuous opportunities for talent promotion and training;
* Individual development planning based on personal needs and targets;
* International team across 3 locations in a globally active organization;
* Opportunity to make a difference.