Customer & Technical Support – German speakerAre you the best professional solving technical issues?
Can you transform a problem into a good experience?
Are you fluent in German?
Then, work as Customer & Technical Support!
We are looking for a Technical Support Representative to join our team.
Be the first point of contact with our client's end-users.
Answer customer questions and clarify any information about our client's software, through phone and email.
The best professionals, processes, and software-tools will give you support.
Also, you will have crucial training.
Are you ready for your new adventure?
Apply!
Our client
Our client is a multinational company known for the creation of multimedia and creativity software products.
It is the strongest brand in the digital marketing software field.
Through our client's software, the end-users have everything they need to deliver exceptional digital experiences!
What you'll do
Work as a Customer & Technical Support advocate for the customers and their issues;
Provide necessary help to solve all customer's technical issues through phone and email;
Ensure customersatisfaction, presenting creative solutions to their issues;
Make an effort to regain customer's confidence in the brand;
Provide recommendations to engage with customer's needs;
Have a central role within the internal organization.
What you'll need
Fluent level of written and verbal communication skills in German;
Good level of written and verbal communication skills in English (minimum B2);
Experience in Technical Support (1 year minimum);
Customer oriented with strong decision-making skills;
Excellentcommunication and good argumentation skills;
Ability to solve technical issues creatively;
Ability to build and maintain positive relationships with customers;
Basic knowledgeof Windows and MS Office.
Teleperformance Portugal
Teleperformance Portugal is one of the 25 best companies to work for in Europe.
This recognition was assigned by Great Place to Work Institute.
TP was also distinguished as Best and Largest exporter and Best Contributor to Employment in Portugal, by Exame magazine!
With more than 12,000 employees from 111 nationalities, our team provides services in 35 languages.
We are a multicultural, highly skilled, and deeply knowledgeable team.
Apply now
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