German Speaking Customer Support Specialist
We are seeking a highly skilled and experienced German speaking customer support specialist to join our team. As a customer support specialist, you will be responsible for providing excellent customer service via multiple channels, including phone, email, and chat.
Job Description:
You will work as a part of our global customer experience team, helping customers resolve their queries and issues in a timely and efficient manner. Your primary responsibility will be to provide high-quality customer service, ensuring that customers are satisfied with the services they receive.
Required Skills and Qualifications:
* Advanced spoken and written German skills (C1 level)
* Intermediate spoken and written English skills (B1 Level)
* Good computer user skills
* Ability to generate empathy in written form
* Good communication skills
* Customer orientation and troubleshooting
* Ability to manage time and meet goals
Benefits:
* Attractive salary
* Paid education and care for each individual
* Full-time employment contract
* Vacation and holiday bonuses
* Loyalty bonus
* Career path - every individual can develop and advance
* Great working atmosphere and friendly team spirit
* Learning new skills
* Bonuses for recommending new employees
What's it like to work at Transcom?
Transcom is a global multinational customer experience specialist providing consulting, customer service, sales, technical support and collections services through our extensive network of contact centers and remote agents.
We are 30,000 customer experience specialists in over 69 contact centers in 26 countries, providing services in 33 languages to global brands in a variety of industries. We are a company committed to equal opportunities between men and women.