🚀 COS Customer Success Specialist - ViGIE Solutions
📍 Maia, Porto (On-Site) | Health Tech
At ViGIE, we’re on a mission to enable safer and intelligent healthcare facilities. Our technology integrates IoT sensors, cloud software, and real-time data to help hospitals and labs around the world ensure safety and compliance.
As our client base grows, we’re looking for a Customer Success–oriented professional to join our Customer Operations & Success (COS) team. If you’re passionate about building relationships, solving problems, and helping clients get the most out of tech—this is for you.
🔧 What You’ll Do
* Be a key point of contact for ViGIE’s healthcare clients and partners, supporting their success from onboarding through day-to-day operations.
* Help clients navigate our platform, clarify functionalities, and adopt best practices for effective use
* Collaborate closely with the Customer Success & Operations teams to resolve issues and elevate the customer experience.
* Monitor customer usage and proactively flag risks, surface insights, and suggest solutions
* Contribute to internal processes and play a role in optimizing client engagement strategies
🧑💻 What You Bring
* 2+ years in a Customer Success, Customer Support, or Account Management role—ideally in SaaS, Health Tech, or IoT
* Empathy, active listening, and a proactive mindset in solving client needs
* Ability to learn and explain technical concepts in a simple and friendly way
* Strong communication skills in both Portuguese and English
* Comfort working on-site and collaborating cross-functionally with various internal teams
🌟 Bonus Points If You Have…
* Experience with tools like Freshdesk, Podio, or Odoo
* A background or familiarity with cloud platforms, IoT systems, or technical troubleshooting
* Multilingual abilities (especially Spanish or French)
* Previous experience in healthcare or working with ISO/regulatory environments
🦄 Why ViGIE?
* Purpose-driven mission—improving healthcare safety
* Collaborative, close-knit team
* Professional growth with leadership opportunities
* Competitive salary, health insurance, paid training, and more
👉 Apply today to be part of a mission-driven company transforming healthcare safety!