Job Description:
We are seeking a telecom support specialist to join our team in Portugal. The successful candidate will be responsible for providing top-notch support to customers, handling inquiries, technical questions, and account issues with a high level of service.
Key responsibilities include:
* Assisting customers via phone, email, or chat
* Resolving customer complaints and concerns
* Providing product information and features
* Escalating complex issues to senior colleagues when necessary
Required Skills and Qualifications:
The ideal candidate should have:
* Native or C2 level French language proficiency
* Good English communication skills
* Availability to work rotating shifts (Mon-Sat, 7 AM-7 PM)
* Valid EU citizenship or Portuguese Residence Card, including valid NIF and NISS
Benefits:
We offer a competitive salary, meal allowance, performance bonus, private medical insurance, transportation reimbursement, paid training, and career growth opportunities.