We are seeking highly proficient French-speaking individuals based locally in Braga to join our thriving customer support team. This is a chance to start or advance your career in a dynamic, hybrid/on-site role, focusing on providing excellent service to our French customer base.
Position Summary
This full-time position as a Customer Service Agent involves handling customer inquiries and issues primarily in French. The role requires strong problem-solving skills and a commitment to maintaining high standards of customer satisfaction. You will be responsible for communication across various channels, including telephone, email, and live chat.
Mandatory Requirements
Language Skills:
French: Absolutely essential, requiring Native-level fluency (C2). All primary customer interactions will be conducted in French.
Local Residence & Work Eligibility: This vacancy is exclusively targeted at local candidates who are already legally eligible to work in Portugal. No relocation assistance is offered.
Documentation Accepted: Applicants must possess one of the following valid proofs of residence/citizenship:
A valid Residency Card (must be valid for over one year).
EU Citizenship documentation.
A valid Refugee Card.
Work Environment & Schedule
Location: Braga, Portugal (Blended model: partly on-site, partly remote).
Equipment: All necessary work equipment (e.g., computer, headset) will be provided by the company.
Experience: Prior experience in customer care or a contact center is beneficial but not a prerequisite; motivated beginners are strongly encouraged to apply.
Start Date: Thursday, 8th January 2026.
Operational Hours:
Working Days: Monday to Friday.
Shift Pattern: Rotational shifts between the hours of 07:00 and 19:00.
Rest Days: Enjoy a fixed two-day weekend (Saturday and Sunday).
Compensation And Perks
We offer a highly attractive package designed to support and reward our employees:
Financial Rewards: Competitive basic monthly salary complemented by a generous bonus structure.
Allowances: Provision for transport and a meal allowance.
Health: Comprehensive private health insurance coverage.
Career Development: Clear pathways for professional growth and long-term career advancement within the company.
Additional Benefits: Access to various other employee benefits and a supportive, international workplace culture.
We invite all local Braga residents with native French skills to apply and join our team in January 2026
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