PrimeIT is a leading company with over 17 years of experience in providing IT, Telecommunications, and Engineering technology services.
Specializing inTeam Extension, Managed Services, Custom Software, and Nearshore, we currently have a team of over2,350 professionalsworking on national and international projects across various technologies.We are looking for aFunctional Support Analystfor this project!
What are we looking for?
Strong knowledge of Learning Management Systems (LMS), preferably Cornerstone OnDemand (CSOD) Experience with ticketing tools such as ServiceNow Ability to manage BAU (Business As Usual) support activities in an autonomous manner Analytical skills for troubleshooting issues and improving system performance Strong communication skills in English, with the ability to train and support usersResponsibilities: Handle Level 1 and Level 2 support tickets independently, ensuring timely resolution Monitor and coordinate Level 3 issues in collaboration with the BAU Lead Perform system administration tasks such as content uploads, report creation, and user access management Conduct non-regression testing after releases, patches, or system updates Deliver user training sessions and propose improvements (documentation, refresher sessions) to reduce support ticketsWhat do we offer?
Integration into an international company with a presence in over 50 cities worldwide.
Continuous training in the latest and most innovative technologies – Prime Academy.
Career development and support.
Send us your CV and join the Prime team!