Seeking a dedicated Customer Service Agent to join our remote team in Portugal. As a key member of our customer-facing department, you will play a vital role in providing exceptional service and support to our clients.
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Job Summary
* We are looking for a fluent German speaker with excellent communication skills to assist customers via phone, email, and chat.
In this exciting opportunity, you will have the chance to work from the comfort of your own home (regional restrictions apply) and contribute to the success of our global client environment.
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Key Responsibilities
* Assist customers in booking their dream cruise by providing detailed product knowledge and resolving queries.
* Handle sales inquiries with confidence and professionalism.
* Upsell services when appropriate to enhance the overall customer experience.
* Maintain accurate records of customer interactions and transactions.
As a valued member of our team, you will receive full training to ensure your success in this rewarding role.
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Requirements
* Fluent German language skills (C1+) and proficient in English (B2+).
* Experience in a customer-focused environment.
* Excellent communication and persuasion skills.
* Ability to work independently.
* Eu Passport or valid work permit.
Join us and take the first step towards a fulfilling career in the travel and tourism industry!
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Benefits
* Opportunity to work from home.
* International team environment.
* Career development opportunities.
* Full training provided.
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