Join to apply for the Enterprise Customer Success Manager role at Canonical.
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include top public cloud and silicon providers, as well as industry leaders. The company is founder-led, profitable, growing, and employs a distributed team of 1200+ colleagues across 75+ countries, with few office-based roles. Teams meet periodically in person at various global locations to align on strategy and execution.
The Customer Success department at Canonical aims to reduce risk and churn, facilitate product adoption, and support account expansion. Customer Success Managers (CSMs) develop trust with customers, understand their objectives, and align expectations to suggest additional services or products, thereby increasing loyalty and delivering on a collaboration roadmap.
We are expanding our Customer Success team to enhance interactions across our product portfolio, including Ubuntu, open-source infrastructure, and applications. CSMs are specialized in segments such as:
* Mass - SMEs or large businesses starting their journey with Canonical
* Focus - Large established companies
* Step Growth - High-potential customers
All CSMs also support other customers (Tech segment), including Store customers.
Location: This role is remote.
What your day will look like
* Onboard new customers and introduce products like Ubuntu Pro, MAAS, Landscape, OpenStack, Ceph, Kubernetes, data applications, etc.
* Coordinate complex projects with developers, IT managers, and decision-makers across industries.
* Collaborate with Sales, Field Engineering, and Support to develop engagement plans.
* Manage a customer portfolio in a specific region, identify growth opportunities, and address renewal risks.
* Conduct weekly customer and business reviews, identify blockers, and coordinate resolutions.
* Act as a customer advocate internally, influencing product roadmaps, documentation, and processes.
* Support customers via reactive ticket requests.
* Create campaigns targeting multiple customers through digital activities.
What we are looking for
* Minimum 5 years of experience related to IT, with exposure to Linux OS, data applications, storage, cloud, networking, security, migration, or IoT.
* Excellent presentation skills for discussing complex software.
* Experience in process improvement and timely project delivery.
* Team player with ability to interact across departments and levels.
* Knowledge of agile methodologies.
* Proficiency in English, with additional languages such as Spanish and Portuguese a plus.
Additional skills
* Experience with Salesforce, Jira, and CRMs is advantageous.
What we offer
* Distributed work environment with biannual in-person team sprints.
* USD 2,000 annual learning and development budget.
* Annual compensation review and performance bonuses.
* Additional benefits reflecting our values and local needs.
* Opportunities for travel and professional growth.
About Canonical
Canonical pioneers in open source, publishing Ubuntu, a key platform for AI, IoT, and cloud. We hire globally, expect excellence, and foster a remote work culture since 2004. Working here challenges you to think differently, learn, and innovate.
Equal Opportunity Employer
We promote diversity and inclusion, ensuring fair consideration regardless of background or identity.
#J-18808-Ljbffr