At Fujitsu, our purpose is to make the world more sustainable by building trust in society through innovation. Founded in Japan in 1935, Fujitsu has been a pioneer in technology and innovation for decades. Today, as a world-leading digital transformation partner, we are committed to transforming business and society in the digital age.With approximately 130,000 employees across over 50 countries, Fujitsu offers a broad range of products, services, and solutions. We collaborate with our customers to co-create solutions that drive enterprise-wide digitalization while actively working to address social issues and contribute to the United Nations Sustainable Development Goals (SDGs).Role SummaryThe ITSM Business Analyst plays a key role in shaping, documenting, and maturing the Atlassian-based IT Service Management environment, with a strong focus on Configuration Management and the CMDB (Jira Assets). The role bridges business needs with technical solutions, ensuring that ITSM processes, data models, and workflows are designed, validated, and continuously improved in alignment with best practices and enterprise requirements.Key ResponsibilitiesBusiness Analysis & Requirements ManagementDetermine and define business needs and global requirements to support the growth of the Atlassian ITSM environment, with primary focus on Configuration Management and CMDB.Define, document, and maintain both business and functional requirements for new and existing ITSM capabilities.Work closely with stakeholders and the Atlassian functional team to lead and drive requirements gathering, formulation, and translation into actionable user stories and tasks.Develop use cases, process diagrams, requirements documentation, and story-level specifications within the ITSM program Jira container.Act as a bridge between business requirements and technical solutions, ensuring clarity, completeness, and alignment with overall ITSM strategy.ITSM Process & Best Practice AlignmentDocument and map current ITSM processes and perform gap analyses against desired or industry best practices (ITIL, Atlassian guidance).Collaborate with process owners and request type owners to elicit and refine requirements for request workflows, request types, and IT self‐service configurations.Manage and communicate ITSM project release schedules to stakeholders.Configuration Management & CMDB (Jira Assets)Assist in defining CMDB object schemas, CI relationships, lifecycle models, and data governance rules.Validate imported data, asset attributes, and CI relationships against expected business and operational needs.Collaborate with Infra, Cloud, Security, and Application teams to validate existing CI data quality and completeness.Document ownership models and update practices for configuration items.Project Collaboration & Cross‐Functional CoordinationWork as part of a stakeholder‐facing team coordinating across technical and functional groups to ensure accurate requirement translation.Support implementation teams by providing clarified requirements, acceptance criteria, and process documentation.Contribute to strategic ITSM service delivery improvements and platform‐wide enhancements.Required Experience & SkillsProven experience as an ITSM Business Analyst or similar role within IT Service Management.Track record in ITSM project delivery, ideally with hands‐on exposure to Atlassian Jira Service Management.Experience implementing or maturing Configuration Management processes and CMDB structures.Familiarity with ITIL framework, ITSM workflows, and service design practices.Technical SkillsStrong capability in defining and documenting business and functional requirements for ITSM processes and platform enhancements.Understanding of Atlassian Jira Service Management, Jira Assets (CMDB), object schemas, and asset relationships.Ability to create and maintain process diagrams (e.g., BPMN), use cases, and structured requirements documentation.Knowledge of data governance concepts and CI lifecycle models.Experience validating data imports, relationships, and business rules within a CMDB context.Analytical & Communication SkillsStrong analytical thinking with ability to convert business needs into structured functional requirements.Excellent communication skills for interacting with process owners, technical teams, and stakeholders.Ability to facilitate workshops, requirement sessions, and process design discussions.Candidate ProfileDetail‐oriented, analytical, and strong in structured problem solving.Comfortable bridging business and technical domains.Proactive in identifying process gaps and improvement opportunities.Skilled in documenting complex systems and translating them into clear, actionable requirements.Collaborative mindset with ability to work across Infra, Cloud, Security, and Application domains.Strong ownership and accountability in delivering reliable ITSM solutions.We are committed to equality of opportunity for all and to offer:Employment directly with Fujitsu with permanent contract;Work life balance and 25 annual leave days;Life insurance and Private health insurance extensive to children for free and since first day of employment;International career in a dynamic and enthusiastic environment;Training and internal career progression plan upon hiring;Several discounts available with our partners;The chance to get involved in our Social Responsibility program and participate in several initiatives with focus on well‐being, diversity and inclusion, environment and our community;