P Job Description | Real Time Analyst (RTA)p Konecta is a multinational company specialised in Business Process Outsourcing (BPO), focused on quality, operational excellence and innovation, with a strong commitment to people and society.
/pp We are looking for a Real Time Analyst (RTA) to join a dynamic project in Lisbon.
This role plays a key part in real time operational management, ensuring the right balance between service levels, productivity and team wellbeing.
/pp If you enjoy working with data, making quick decisions and having a direct impact on daily operations, this opportunity is for you /pp Responsibilities /pp Monitor real time performance to ensure SLA and KPI compliance /pp Analyse call volumes, traffic and operational performance throughout the day /pp Identify deviations and implement immediate corrective actions /pp Support operational decision making in close collaboration with management teams /pp Maintain and update real time reports and dashboards /pp Ensure adherence to schedules and workforce planning /pp Required Profile /pp Previous experience in RTA, Workforce Management or similar roles (preferred) /pp Strong analytical skills and data driven mindset /pp Ability to work under pressure and make quick decisions /pp Good communication skills and team spirit /pp Proficiency in reporting tools and Excel (considered a plus) /pp What We Offer /pp Integration into a stable and solid project /pp Initial training and continuous support /pp Competitive salary + ? meal allowance + ? benefits /pp Real opportunities for professional growth and career development /pp Join a team where your impact is visible every day, your decisions matter and your growth is taken seriously.
/pp#KonectaPortugal #RealTimeAnalyst #RTA #WorkforceManagement #BPO #Opportunity #Lisbon /p /p