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Who are we?
Costaterra Golf & Ocean Club is part of DLC – Discovery Land Company (DLC). DLC is known for developing luxury residential communities and resorts.
Costaterra is a private members only residential community in Comporta – Portugal. It combines luxury living with top-tier hospitality, offering incredible dining, a world-class golf course, spa services, outdoor pursuits, and immersive local experiences.
The primary objective of the Retail Manager is to provide exceptional customer service and communication with members, guests and team members. This position is responsible for sourcing and purchasing quality, high end merchandise across a variety of product categories including golf, athleisure, logo apparel and accessories for men, women and children, gift, home and more for both the retail store and marketing swag. The Retail Manager also serves as a liaison between the Regional Director of Retail and on-site operation by developing a rapport with customers and monitoring sell through to better understand the retail needs of the property and collaborate on buys.
What you will do?
Purchasing:
* Utilize the open to buy system, Management One, to properly manage inventory and purchasing.
* Execute and oversee purchases including vendor communications, new account setup, logo instructions, purchase orders and order tracking.
* Complete purchases and update all business model components accurately and in a timely manner
* Collaborate with Regional Director of Retail on custom product development and ensure all branding guidelines are adhered to for retail and marketing swag.
* Monitor and manage the receipt flow of purchases for retail and marketing swag through updates to Buying Plans, on order tracking and purchase orders.
* Manage Customs and Importation processes
* Assist with sourcing and purchasing of staff uniforms, event swag and other miscellaneous projects as requested.
* Work closely with accounting to develop and maintain proper SOPs for processing invoices, inventory control and AP reconciliation.
* Attend all required trade shows.
* Update and maintain all vendor contact information.
Inventory Control:
* Conduct monthly physical inventories for retail and as needed for swag.
* Maintain shrink parameters for retail and swag inventory.
* Monitor the sell through of best sellers and core items. Fill in as needed to maintain proper inventory levels.
* Responsible for receiving retail merchandise in the POS system in adherence to company standards and guidelines pertaining to category and SKU assignment, pricing and descriptions.
* Establish and enforce policies for employee purchases.
* Work with accounting department to reconcile all receipts and outstanding issues.
Selling/Merchandising:
* Ensure the store is always pristinely merchandised with frequent floor rotations and new product placed on the floor in a timely manner according to Buying Plan timelines and any special events or VIPs on property.
* Monitor and drive sales to meet monthly revenue budgets through building member relationships and maintaining knowledge of brands in the store and current fashion trends.
* Incorporate trunk shows, demo days and other promotions to expand the retail offering for members and increase revenues.
* Assist and service members and their guests with all retail purchases, returns and special orders ensuring proper procedures are followed for all transactions including markdowns and employee discounts.
* Ensure company packaging standards are upheld and implement special touches like giftwrapping and thank-you notes.
* Maintain a member database with retail specific information for personal buying such as brand preferences and sizes.
Training/Staff Development:
* Develop and implement retail SOP's unique to the club operation and logistics using DLC standards as a baseline Recruit and train retail staff Oversee scheduling of retail staff Provide continuous product knowledge training Develop and implement staff incentives for quality work and meeting sales parameters
Other:
* Assist with any other duties as assigned.
* Assist golf staff with various projects, tournament preparation and daily golf operations.
What do we offer?
Work-Family Culture, Global Career Opportunities, Competitive Salarys, Development Programs, Medical Insurance, Meal Allowance, Staff Restaurant, Staff Events and Staff accommodation if you are not local.
If you have what it takes and want to build a career, this is the place for you
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