Job Title:
Customer Service Representative German Market
Location:
Porto, Portugal (On-Site)
Contract Start Date:
25 September 2025
Working Schedule:
* Monday to Sunday, 06:00 21:00 (rotative shifts)
* 2 rotative days off per week
Salary & Benefits:
* Base Salary: 1100 gross x 14 months
* Performance Bonus: 200 gross x 12 months
* Signing Bonus: 3000
Relocation Package:
* From outside Portugal: Reimbursement of airfare (up to 400, Economy class) after 180 days
* From inside Portugal: Reimbursement of travel costs (up to 150, Economy class) after 180 days
* Temporary Accommodation:
* 28 days in a hotel (if relocating from abroad)
* 15 days in a hotel (if relocating within Portugal)
Responsibilities:
* Provide excellent customer support for the German market through phone, email, and chat.
* Handle inquiries, complaints, and requests with professionalism and empathy.
* Maintain high service quality standards and contribute to customer satisfaction.
Requirements:
* Fluency in German (C1 level)
* Good English communication skills
* Availability to work in rotational shifts, including weekends
* Previous customer service experience is a plus
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