Job Overview
We are seeking a highly skilled Digital IT Support Specialist to join our team. This role involves providing timely and effective support to the business in their IT needs, understanding business workflows and scenarios, and maintaining proper coverage in designated shifts.
Key Responsibilities
* Provide first-line technical support to end-users via email, phone, or in-person.
* Maintain accurate records of incidents, problems, and requests for service.
* Collaborate with cross-functional teams to resolve complex issues and improve overall IT service delivery.
* Stay up-to-date with new technologies and advancements in the field to continuously improve skills and knowledge.
* Assist in the development and implementation of process improvements to increase efficiency and productivity.
Requirements
* Bachelor's degree in Computer Science, Information Technology, or related field.
* Minimum 2 years of experience in IT support, preferably in a Windows and Linux environment.
* Strong understanding of SQL (Sybase, Oracle, or Microsoft) and scripting languages.
* Excellent communication and interpersonal skills.
* Familiarity with ITIL framework and IT service management principles.
Benefits
* Opportunity to work with a dynamic and innovative team.
* Competitive salary and benefits package.
* Ongoing training and professional development opportunities.
This is an excellent opportunity for individuals who enjoy problem-solving, are self-motivated, and thrive in a fast-paced environment. If you are passionate about delivering exceptional IT support and are eager to grow your career, please apply today!