Overview:
Join one of the largest independent IT and business consulting companies. With 90,000 professionals, we offer a comprehensive portfolio of capabilities, ranging from strategic IT and business consulting, systems integration, IT service management, business process management, to intellectual property solutions.
What will you do?
* Work closely with business stakeholders to identify, analyse, and document requirements in ServiceNow;
* Analyse existing processes, identifying gaps and opportunities for improvement;
* Recommend best practices to streamline incident, problem, change, and asset management processes within ServiceNow;
* Ensure alignment with ITIL framework and organizational policies;
* Serve as a liaison between business users and ServiceNow development team;
* 5+ years Hands-on experience in the Business Analyst role on the ServiceNow platform;
* Good overall knowledge of the ServiceNow Platform;
* Experienced in ITSM and CSM;
* Fluent English;
* Agility is needed, SAFe knowledge is a plus.
What can you expect from us?
* A permanent job contract for a long term project;
* Tech equipment + SIM Card + personal smartphone;
* Health and Life Insurance;
* Social events and team buildings;
* The commitment of letting you grow with us, and be rewarded accordingly;
* A dynamic and young team that will be always there to support you;
* Training in the latest technologies;
* Coffee, fruits, snacks and a warm welcoming when you pass by the office.