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CCIS (CMA CGM Inland Services) is a subsidiary of the CMA CGM Group, dedicated to the development of land transport solutions.
It offers complete and integrated logistics solutions with high added value, adapted to the specific needs of its customers throughout their supply chain: storage, picking, kitting, processing of packaged goods, post-manufacturing and loading and unloading.
THE ROLE :
The Business Excellence & Development Manager is a key role within the CMA CGM INLAND SERVICE team and is responsible for driving high performance and excellence of the Transport Planning, Cost Control and Fleet operations teams. This role provides strategic development and excellence for all Landside services; manages landside services and costs and is a key driver for the corporate CIP (Cost Improvement Program) for Landside operations. The role is located in the LIS or HAM office.
WHAT ARE YOU GOING TO DO?
- Steering of the planning, execution and service recovery activity in accordance with service and cost criteria to improve quality
- Business development incl. increase of GPS data coverage with the local teams
- Develop & run a Customer Satisfaction Survey including a full review and action plan creation to improve
- Support the Cluster Management in HO Management reporting
- Support the Cluster Management in preparation if meetings
- Ensure that future transport demand requirements are anticipated and communicated within the business
- Recommend and implement operational and organisational improvements
- Lead the Cost Improvement Program
- Ensure that good communication is maintained between CCIS and Customers
- Maintain and build strong relationships with Internal departments, Head Office, customers and vendors
- Review operational performance to ensure Service and cost parameters are met in accordance with KPI's
- Ensure compliance with Company Internal Audit requirements
- Ensure records are maintained in accordance with company procedure
- Work to HO budget and identify where this isn't achieved
WHAT ARE WE LOOKING FOR?
- Experience within the Transport/Logistics/Shipping industry
- Minimum of 2 years' experience in a similar environment
- Possesses excellent level of Transport/Warehouse and Shipping Knowledge
- Customer Focussed/Service Orientated
- Highly numerate with experience of managing significant cost budgets
- Excellent presentation skills and proficient in the use of MS Office applications
- High analytical and problem-solving skills
- Self-driven with ability to work on own initiative and under pressure
- Ability to develop and maintain strong working relationships across all level
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