We are seeking highly proficient
French-speaking individuals
based locally in Braga to join our thriving customer support team. This is a chance to start or advance your career in a dynamic, hybrid/on-site role, focusing on providing excellent service to our French customer base.
Position Summary
This full-time position as a Customer Service Agent involves handling customer inquiries and issues primarily in French. The role requires strong problem-solving skills and a commitment to maintaining high standards of customer satisfaction. You will be responsible for communication across various channels, including telephone, email, and live chat.
Mandatory Requirements
* Language Skills:
* French: Absolutely essential, requiring Native-level fluency (C2). All primary customer interactions will be conducted in French.
* Local Residence & Work Eligibility: This vacancy is exclusively targeted at local candidates who are already legally eligible to work in Portugal. No relocation assistance is offered.
* Documentation Accepted: Applicants must possess one of the following valid proofs of residence/citizenship:
* A valid Residency Card (must be valid for over one year).
* EU Citizenship documentation.
* A valid Refugee Card.
Work Environment & Schedule
* Location: Braga, Portugal (Blended model: partly on-site, partly remote).
* Equipment: All necessary work equipment (e.g., computer, headset) will be provided by the company.
* Experience: Prior experience in customer care or a contact center is beneficial but not a prerequisite; motivated beginners are strongly encouraged to apply.
* Start Date: Thursday, 8th January
* Operational Hours:
* Working Days: Monday to Friday.
* Shift Pattern: Rotational shifts between the hours of 07:00 and 19:00.
* Rest Days: Enjoy a fixed two-day weekend (Saturday and Sunday).
Compensation And Perks
We offer a highly attractive package designed to support and reward our employees:
* Financial Rewards: Competitive basic monthly salary complemented by a generous bonus structure.
* Allowances: Provision for transport and a meal allowance.
* Health: Comprehensive private health insurance coverage.
* Career Development: Clear pathways for professional growth and long-term career advancement within the company.
* Additional Benefits: Access to various other employee benefits and a supportive, international workplace culture.
We invite all local Braga residents with native French skills to apply and join our team in January 2026