About the Role We are looking for a proactive and customer-oriented Customer Service Representative fluent in Dutch to join our support team in Porto.
In this full-time, on-site position, you will be responsible for responding to customer inquiries, resolving issues, providing accurate information about products and services, and helping ensure a positive experience for every customer.
Youll be part of a collaborative team where quality, responsiveness, and clear communication are key.
What Youll Do Respond professionally to customer inquiries via phone, email and chat, representing the company with clarity and care.
Troubleshoot and resolve customer issues efficiently, ensuring a seamless support experience.
Maintain accurate records of interactions, follow up when needed, and contribute to continuous improvement of support practices.
Collaborate with internal teams to handle escalations and deliver consistent information.
Uphold performance and quality standards to help the team meet service goals.
What You Bring Native or fluent Dutch, with excellent written and verbal communication skills.
Confident English communication for internal collaboration and reporting.
Strong interpersonal skills, patience, and a customer-centric mindset.
Ability to manage multiple tasks, stay organized, and remain calm in a fast-paced environment.
Experience in customer service is a plus, though we welcome enthusiastic candidates ready to learn and grow.
Whats On Offer A supportive, professional environment that values development and team collaboration.
Comprehensive onboarding and ongoing training to help you thrive in the role.
Competitive compensation and benefits in line with the local market.
Daily opportunities to develop your service skills while making a real impact for customers.
Why Porto?
Porto consistently ranks as a top destination for expats and professionals seeking a high quality of life in Europe.
The citys historic charm, thriving cultural scene, and growing economy make it an ideal place to build both career and life.
Porto was recently recognised for its appeal to foreign talent and investment, attracting a growing international community thanks to its vibrant mix of tradition and modernity.
Daily life in Porto blends affordable living costs with rich experiences.
Housing, groceries, transport and dining out tend to be more economical than in many Western European capitals, while the city's historic centre, riverside promenades and lively neighbourhoods offer endless opportunities for exploration.
Porto's cultural calendar — from its architecture and museums to music, food and festivals — reflects a welcoming, cosmopolitan spirit.
Whether youre enjoying local cuisine, meeting new friends at community events, or wandering the cobbled streets of Ribeira, Porto offers an appealing balance of work and lifestyle.
If you're passionate about providing exceptional service and want to grow your career in a city that offers both professional opportunities and a fulfilling lifestyle, this Customer Service Representative role in Porto could be a great match.