Hotel Manager Job Description
Casa de São Lourenço, Burel Panorama Hotel and Casa das Penhas Douradas, Burel Expedition Hotel are seeking a highly skilled and passionate individual to serve as General Manager.
About Us:
Casa de São Lourenço (opened in 2018) is a 5-star Design Hotels member featuring 20 rooms with breathtaking views of the Zêzere Glacial Valley. Originally one of the first four Pousadas de Portugal (est. 1948), it was the first 5-star hotel in the region and stands just 4km from its sister hotel.
Casa das Penhas Douradas (opened in 2006) is a boutique 4-star hotel with 17 rooms, situated at 1,500m altitude. It offers a cozy and design-driven atmosphere with a close relationship with the surrounding landscape.
Key Responsibilities:
* Ensure high standards of quality and guest service across both properties.
* Lead and motivate a team of 65 employees, setting clear goals and fostering a positive work environment.
* Plan, organize, and oversee hotel operations and staff responsibilities.
* Manage budgets, expenses, and financial reporting, providing weekly updates to administration.
* Engage with guests to ensure exceptional experiences and satisfaction.
* Build relationships with external partners including suppliers, agencies, and distributors.
* Represent Burel Mountain Hotels at tourism fairs and events.
* Review and approve marketing and communication content.
* Review and negotiate contracts with tour operators.
Requirements:
* A strong understanding of hospitality best practices, laws, and compliance standards.
* Proficient in MS Office; familiarity with NEWHOTEL or similar software is a bonus.
* Excellent customer service and problem-solving skills.
* Strong leadership, organizational, and multitasking abilities.
* Detail-oriented with a business-driven mindset.
* An in-depth knowledge of key international travel trade operators and distribution channels.
* A degree in Business Administration, Hotel/Hospitality Management, or a related field.