We are looking for a Application Support for challenging project for an internacional Bank.Main Tasks:Classify and prioritise incidents and requestsManage incident resolution within the team and with the technical teamsMonitor the incident life cycle until the service is restoredPrepare reports: morning report, incidents, major eventsAssist with establishing operating procedures, update knowledge base Technical Skills:SQLWindowsDynatrace & Control MCloud (DMZR)Ansible & Jenkins Language Skills:EnglishFrench ( notions) Soft Skills:CommunicationInnovative and transformational mindsetAnalytical skillsAbility to collaborate/TeamworkITIL CertifcationBy applying, you accept our GDPR policies.
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