Company Description At KEENFINITY, we are a globally leading provider ofinnovative and professionalsecurity and communication solutions. With over 4,200 employees in more than 50 countries worldwide, our ambition is clear: we offer more than just technology – we secure, connect, and amplify the moments that matter in life.Next to our passion for technology we're very passionate about our work environment. Based on values such as trust, appreciation, and accountability weallwork together to shape the future – boldly, customer‐focused and with a strong team spirit.To strengthen our global BPO model, we are expanding ourInvoice‐to‐Pay (I2P)capabilities in Ovar. This role safeguards day‐to‐day quality in Accounts Payable by overseeing execution by our external service partner and ensuring full adherence to Keenfinity standards and the global I2P template.Job Description As anAccounts Payable Operations Analyst (Invoice‐to‐Pay), you act as the operational control tower for AP. You do not post invoices or scan documents yourself. Instead, you monitor dashboards and queues, detect errors and delays, verify that the external partner follows our instructions, and drive timely actions from internal stakeholders (e.g., approvals, missing information) so invoices are posted correctly in SAP and ready for payment runs. You support the I2P GPO with insights, root‐cause analysis, and continuous improvement.Your Responsibilities Daily Operations MonitoringReview I2P dashboards, AP queues, aging, exceptions, and workflow status (OCR → approval routing → SAP posting → payment readiness)Identify incorrect postings, stalled workflows, missing approvals, or deviations from the global process templateTrigger and track required actions with internal stakeholders (plants, procurement, business units) until resolvedExternal Service Partner OversightCoordinate day‐to‐day delivery with the external AP operations team; verify adherence to SOPs, work instructions, and service levels (SLAs/KPIs)Proactively flag recurring issues and ensure corrective actions are implemented and sustainedEscalate and follow up critical cases end‐to‐end until closureQuery & Supplier CoordinationOversee the query management handled by the external partner — ensure proper categorization, prioritization, and timely resolutionSupport supplier communication on escalations (missing data, disputes, invoice corrections, payment clarifications)Align with internal teams to secure approvals and information required to process invoicesECM Workflow Quality (Comarch)Validate OCR results, AP queue behaviors, workflow routing ('send to employee') and approval bottlenecksIdentify incorrect classifications, missing metadata, and workflow breaks; document issues and request fixesSupport testing of enhancements and template updates; keep procedures and knowledge base currentRoot‐Cause & Continuous ImprovementPerform root‐cause analysis on repeated errors (e.g., GR/IR mismatches, master data, PO issues, workflow defects)Recommend sustainable corrective measures to the I2P GPO and track their implementationContribute to AP performance reporting (processing times, backlog, error rates, rework)Qualifications2–4 years' experience in Accounts Payable / Invoice‐to‐Pay / Shared Services or AP performance controlSolid understanding of AP workflows (OCR/ECM, approvals, 3‐way match, GR/IR, exception handling)Hands‐on experience with ECM/workflow tools (ideally OCR‐based, e.g., Comarch) and SAP FI/MMComfortable working with KPIs, dashboards, aging lists, and exception queuesAnalytical, structured, detail‐oriented; assertive in driving actions across stakeholdersStrong cross‐functional collaborator and strong communicatorFluent English; Portuguese is an advantageNice to HaveExperience in BPO steering or daily vendor operations oversightFamiliarity with Lean / Six Sigma basics and continuous improvement methodsExposure to payment run processes and vendor master data governanceExperience with e‐invoicing standards (e.g., Peppol)Basics in procure‐to‐pay and three‐way matchExcel/Pivot/Power BI for KPI analysisHands‐on with ticket/workflow tools (e.g., ServiceNow, Jira)Why this role is attractiveDirect operational impact on the stability and quality of global APHigh visibility toward the I2P GPO and cross‐functional stakeholdersWork at the intersection of systems, process, and performance (ECM, SAP, KPIs)Clear development path toward Process Analyst, GPO Support, or AP Operations LeadLegal NotesGDPR‐compliant handling of personal data; collection limited to job‐relevant information.No collection of irrelevant private information in line with Portuguese data‐protection rules.Fully non‐discriminatory posting in accordance with EU and Portuguese labor law.Keenfinity BenefitsFlexible work conditionsHybrid work system (2 - 3 days at the office)Health insurance and medical office on site (nutrition, psychology, physiotherapy and general clinic)CanteenFree parking lotSports and health related activities (gym)Training opportunities (i.e., technical training, foreign languages training) & certificationsOpportunities for career progression and continuous professional developmentExchange with colleagues around the worldAccess to great discounts in partnerships and productsAll our positions are open to people with disability#J-18808-Ljbffr