About KLx KLx is the Portuguese subsidiary of Crédit Agricole S.A., a large international banking group that provides IT Skills & Software Development services to the IT organizations within the group's business lines.Our mission is to assist with the IT transformation & activities of a worldwide bank capitalizing on all the skills from our international campus in Lisbon.About ResponsibilitiesAt KLx, you'll join our Infrastructure and IT Operations team supporting part of the infrastructure perimeter for our partner, Crédit Agricole Group.
Working in a cluster model, the team collaborates closely with KLx's software development squads to ensure smooth integration and operational readiness.We're looking for an Application Support Engineer/Team Leader to maintain the stability and readiness of our Open Systems in RUN mode.
This role includes Level 2 support and close coordination with technical and application teams to uphold performance, reliability, and compliance across production environments.Operational Readiness & Maintenance (MCO)Ensure exploitability of solutions in RUN OPEN environmentsMaintain CMDB records and technical documentationManage obsolescence and vulnerability trackingScheduling & SupervisionDefine, plan, and execute batch jobs using Control-MMonitor real-time processing and job executionRespond to incidents (abends, dependency issues, SLA breaches)Daily OperationsLaunch and monitor production jobs in Open Systems and Control-MPerform incident recovery and job restartsManage system resources (disk space, queues, catalogs, etc.)Oversee file transfers and resolve related incidentsSupport & Continuous ImprovementProvide technical support to application teamsOptimize batch chains and reduce processing timesParticipate in production deployments and change managementExecute planned and ad-hoc interventions (outside business hours)Documentation & ReportingDraft and maintain operational procedures and runbooksKeep documentation up to dateProduce reports on job performance and system availabilityCollaboration & IntegrationSupport solution delivery in coordination with CP/ScrumOpsAct as a technical integrator, ensuring alignment with DevOps practices (automation, security, observability)Team LeadershipFacilitate clear communication within the KLx team and with internal CA-GIP stakeholdersEnsure timely escalation of key issues and promote skill development across the teamAbout YouBachelor or Master's degree in Computer Science, Information Systems, Software Engineering, Network & Systems Administration, IT Infrastructure Management, or Telecommunications (with a focus on systems and operations) is strongly preferred for this role.Solid technical expertise in IT operations, particularly within complex and high-stakes environmentsSkilled in Unix/Linux, Windows terminal and shell scriptingExperience with Tomcat, Apache, and Java deployments (WAR, EAR, JAR)Familiar with Control-M and CFT/Connect:Direct for file transfersGood knowledge of Cloud solutions (AWS, GCP)Comfortable with Kubernetes and ArgoCD incident analysisProficient in Dynatrace, ServiceNow, and ITSM practicesStrong troubleshooting, reporting, and communication skillsFluent in English; French is a good plusWhat We OfferCompetitive Salary + Bonuses + Flex Benefits + Health Insurance,Hybrid working model, allowing you to combine onsite and offsite work,Open Space with a lovely location next to Tagus River, 5 minutes' walk from Metro and Train Station, 15 minutes' drive from Humberto Delgado's airport,Canteen facilities (Breakfast + Lunch),Parking upon request (option to charge electrical cars),Free coffee, hot chocolate, fruits,Training (Hard and Soft Skills),International environment with more than 15 nationalities,A people oriented and friendly working environment.