Ecommerce Manager
We are seeking a results-driven E-commerce Manager to spearhead our digital retail strategy.
The ideal candidate will possess a strong background in e-commerce management, digital marketing, and sales support. They should have a passion for innovation and a drive to stay ahead of industry trends.
Main Responsibilities:
* Develop and execute a comprehensive e-commerce strategy that aligns with business objectives and brand standards;
* Manage all aspects of the website, including curating and organizing product listings (descriptions, images, and pricing content updates), and customer experience optimization;
* Ensure a positive user experience throughout the customer journey, from browsing to checkout and post-purchase support. This involves addressing customer inquiries, resolving complaints, and implementing measures to improve customer satisfaction and retention;
* Implement effective digital marketing campaigns to drive traffic, engagement, and conversion on our website (email marketing, social media advertising, pay-per-click (PPC) campaigns, and affiliate marketing);
* Implementing strategies to increase online sales, such as optimizing product pages for search engines (SEO), improving conversion rates, and implementing upselling or cross-selling techniques;
* Managing relationships with third-party suppliers such as shipping carriers, payment processors, and software providers. Involved in negotiating processes such as contracts, resolving issues, and ensuring smooth collaboration;
* Ensure accurate inventory management and product categorization;
* Monitoring key performance indicators (KPIs) such as website traffic, conversion rates, average order value, and customer acquisition cost. Using data analytics tools to gain insights into customer behavior and preferences, and using this information to make data-driven decisions to improve performance.
Qualifications:
* Bachelor's degree in Marketing, Business Administration, or related field required. Master's degree preferred;
* Minimum of 3-5 years of experience in e-commerce management, preferably within the retail sector;
* Proven track record of success in driving online sales and revenue growth through strategic digital marketing initiatives;
* Proficiency in e-commerce platforms (e.g., Shopify, WooCommerce) and content management systems (e.g., WordPress);
* Strong analytical skills, with the ability to interpret data and make data-driven decisions;
* Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and departments;
* Creative thinker with a passion for innovation and continuous improvement;
* Flexibility to adapt to a fast-paced and evolving work environment;
* Advanced skills on Excel and PowerPoint (preferential);
* Teamwork player;
* Proactive and work under tight deadlines;
* Fluency in Portuguese and English.
This position has its location at Hyatt Regency Lisbon (mandatory).