Team Leader – Customer Service
At Salt Services
AtSalt Services, we believe exceptional leadership is the cornerstone of high-performing teams.
A motivated and cohesive team starts with a leader who inspires, guides, and provides consistent support throughout every stage of the journey.
As aTeam Leader, you will play a key role in driving operational excellence, fostering a collaborative culture, and ensuring the delivery of outstanding results.
If you are a strong communicator with a genuine passion for leadership and a desire to make a difference, this opportunity is for you.
Your Responsibilities
As a Team Leader, you will:
Manage a team of Customer Service Representatives to deliver outstanding results
Motivate team members to achieve departmental targets and maintain a positive work environment
Ensure team performance meets expectations and complies with our Core Process guidelines
Develop and execute projects aimed at improving customer satisfaction and loyalty
Act as the main point of contact for employee-related issues
Provide guidance and support in challenging customer situations
What We're Looking For
Minimum of1 year of experienceas a Team Leader
Fluency in German(minimumC2 level)
Strongproblem-solving skills, with the ability to troubleshoot and configure technical systems and devices
Flexibilityto work rotating schedules (Monday to Saturday, between 07:00 and 21:00)
Personal strengths such asreliability, punctuality, and customer focus
Availability for regular commute to our offices in Lisbon
What We Offer
Attractive base salary
Bonus system based on team performance
Meal allowance
Transportation allowance
Health insurance
Opportunities for professional growth and development
Integration into a motivated and collaborative team
Have you always dreamed of working in a refreshingly unique and diverse environment?
Then we really want to get to know you.
Send us your CV